Privacy Policy

1. Information We Collect

Information You Provide Directly

For Talent (Indian Professionals):

• Profile information (name, location, professional summary)
• Contact details (email address, phone number)
• Professional information (skills, experience, education)
• Resume and portfolio documents
• Salary expectations and employment preferences
• Account credentials and authentication information

For Companies (International Employers):

• Company information (name, location, industry, size)
• Contact details (business email, phone number)
• Job posting information (titles, descriptions, requirements)
• Payment and subscription information
• International mobile number for verification
• Account credentials and authentication information

Information We Collect Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, search queries, time spent on platform)
• Platform interactions (profile views, bookmarks, messages sent)
• Cookies and similar tracking technologies
• Log files and technical information for security and performance

Information from Third Parties

• Payment processors for subscription and billing information
• Email service providers for communication delivery status
• Analytics services for platform usage insights
• Security services for fraud prevention and platform protection

2. How We Use Your Information

Core Platform Functions

• Talent Discovery: Enable companies to search and find relevant Indian talent
• Profile Management: Allow talent to create and maintain professional profiles
• Communication: Facilitate messaging between companies and talent
• Job Matching: Connect talent with relevant employment opportunities

Platform Operations

• Account creation, authentication, and management
• Processing payments and managing subscriptions
• Providing customer support and responding to inquiries
• Sending important platform notifications and updates

Service Improvement

• Analyzing platform usage to improve user experience
• Developing new features and functionality
• Conducting research and analytics for platform optimization
• Testing and quality assurance for platform reliability

Legal and Security

• Complying with applicable laws and regulations
• Preventing fraud, abuse, and security threats
• Protecting the rights and safety of our users
• Responding to legal requests and law enforcement

3. Information Sharing and Disclosure

Platform-Specific Sharing

Talent Profile Visibility:

• Public Access: Profile information visible to all users, but contact details are hidden
• Authenticated Companies: Same as public access, plus ability to bookmark profiles
• Subscribed Companies: Full profile access including email addresses and complete resumes (phone numbers remain private)

Contact Information Protection:

• Email addresses are only accessible to companies with active paid subscriptions
• Phone numbers are never shared with companies and remain completely private
• International mobile number verification required for email access
• Local Indian users cannot access talent contact information

Service Providers

We share information with trusted third-party service providers who help us operate our platform:

• Cloud Hosting: Secure data storage and platform infrastructure
• Payment Processing: Subscription billing and payment management
• Email Services: Platform notifications and communication delivery
• Analytics: Platform usage analysis and performance monitoring
• Security: Fraud prevention and platform protection services

Legal Requirements

We may disclose information when required by law or to protect our rights:

• In response to legal process (subpoenas, court orders, legal requests)
• To comply with applicable laws and regulations
• To protect the rights, property, or safety of Elphe, our users, or others
• To prevent fraud, abuse, or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction. We will notify users of any such change in ownership or control of personal information.

4. Data Protection and Security

Security Measures

• Encryption: Data encrypted in transit using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Cloud hosting with enterprise-grade security

Platform-Specific Protections

• Contact Information Security: Talent contact details protected behind subscription paywall
• International Verification: Mobile number verification prevents unauthorized local access
• Search Engine Privacy: Talent profiles not indexed by Google or external search engines
• Controlled Discovery: Talent information only accessible within Elphe platform

Data Breach Response

In the unlikely event of a data breach, we will promptly investigate, contain the incident, and notify affected users and relevant authorities as required by applicable laws.

5. Your Rights and Choices

For All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your personal information in a portable format
• Objection: Object to certain types of processing of your personal information

For Talent

• Profile Control: Edit, update, or deactivate your profile at any time
• Visibility Settings: Set your profile to active or unlisted status
• Communication Preferences: Control email notifications and messaging settings
• Resume Management: Update or remove resume documents

For Companies

• Account Management: Update company profile and contact information
• Subscription Control: Cancel or modify subscription plans
• Marketing Preferences: Opt-out of marketing communications

How to Exercise Your Rights

To exercise any of these rights, please contact us at support@elphe.net. We will respond to your request within 30 days or as required by applicable law.

6. International Data Transfers

As a platform connecting Indian talent with international companies, we necessarily transfer personal information across borders. We ensure appropriate safeguards are in place for these transfers.

Transfer Mechanisms

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: Contractual protections for data transfers
• User Consent: Explicit consent for transfers where required
• Legitimate Interests: Transfers necessary for platform functionality

Data Locations

Your personal information may be processed and stored in India, the United States, and other countries where our service providers operate. We ensure all locations provide adequate protection for your personal information.

7. Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for platform functionality, authentication, and security
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into platform usage and performance

Your Cookie Choices

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are necessary for platform security and operation.

Third-Party Tracking

We use analytics services to understand platform usage. These services may use cookies and similar technologies. You can opt-out of analytics tracking through your account settings or browser preferences.

8. Data Retention

Retention Periods

• Active Accounts: Information retained while your account is active
• Inactive Accounts: Talent profiles may be retained for up to 2 years after last activity
• Company Data: Business information retained for up to 7 years for legal compliance
• Communications: Messages and correspondence retained for up to 3 years
• Payment Data: Financial information retained as required by law and regulation

Deletion Criteria

We delete personal information when it is no longer necessary for the purposes for which it was collected, when you request deletion (subject to legal requirements), or when required by applicable law.

9. Children's Privacy

Our platform is designed for professional use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at support@elphe.net.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our platform with a new "Last Updated" date
• Providing prominent notice on our platform for major policy updates

Your continued use of our platform after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@elphe.net.

We are committed to resolving privacy concerns promptly and will respond to your inquiry within 30 days or as required by applicable law.